Privacy policy

Effective Date: 08/20/2026

Papi Ranch operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Papi Ranch is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, interact with us through the Services, or otherwise communicate with us. It also describes the choices and rights that may be available to you with respect to your personal information. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry, or responding to a survey.

  • User generated content including ratings, reviews, photographs, videos, and other content you submit through the Services, together with information used to verify your purchase in connection with that content.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

  • Fraud and security information including information used to help authenticate transactions, prevent fraud, and protect the security of the Services, such as payment verification results and fraud risk assessments. 

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, join a waitlist, create or use a wishlist, submit a review or survey response, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers including Shopify, payment processors, and providers that support our website, customer communications, fulfillment, analytics, and marketing activities, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties, such as advertising, analytics, and social-media partners, where permitted by applicable law.

Cookies

We store certain information that gets collected automatically through cookies and other similar technologies. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps us and our service providers understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate the Services, while others can be functional, analytical, or used for marketing purposes, including targeted advertising (as discussed in more detail below). Cookies and similar technologies used through the Services are generally divided into the following categories:

  • Strictly Necessary Cookies. These are required for the operation of the Services. They include, for example, cookies that enable you to log into password-protected portions of the Services, support security and fraud prevention, remember items in your cart, and enable checkout. Strictly necessary cookies may be session cookies that are erased when you close your browser.

  • Analytical/Performance Cookies. These allow us to recognize and count the number of visitors to the Services and understand how visitors navigate through the Services (e.g., when and which pages are visited, in what order the pages are visited, and where a user is located).

  • Functional Cookies. These improve the functional performance of the Services and make them easier for you to use. For example, cookies may be used to remember that you have previously visited the Services and asked to remain logged into your account (e.g., to save your username). These cookies may be persistent cookies because they remain on your device for use during your next visit to the Services. You can delete these cookies as detailed below.

  • Targeting Cookies. Where enabled, these record your visit to the Services and the pages you have visited and the links you have followed, to recognize you as a previous visitor, and to track your activity on the Services and other websites you visit. These cookies may be used to display ads on other websites based on your visits to our Services and other online activity. These cookies may be persistent cookies because they remain on your device.

We and our service providers, including Shopify, may use cookies and similar technologies to operate, secure, and improve the Services and, where enabled, support marketing and advertising activities.

You can also prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help,” “Internet Options,” or “Settings.” Where available, you may also manage certain non-essential cookies through the cookie-preference tools made available through the Services. If you disable or delete certain cookies in your Internet browser settings, you may still access our Services; however, you might not be able to access or use important functions or features of our Services, and you may, for example, be required to re-enter your log-in details.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, respond to surveys, manage waitlists and wishlists, to produce and personalize membership cards, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message, including abandoned-cart and loyalty or membership communications, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. This may include using automated tools to analyze transaction risk and verify payment information. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, and subject to applicable law, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. If you would like to opt out of our sharing your personal information for these purposes, you may submit a request at https://papiranch.com/pages/data-sharing-opt-out.

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms and may be subject to those platforms’ privacy policies and terms. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under 13 years of age. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Service. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

You play an important role in keeping your information secure. You should not share your access credentials with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at the contact information below.

Your Rights and Choices

Depending on where you live, and subject to applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information, as well as the right to opt out of the sharing of your personal information for targeted advertising or marketing purposes. These rights are not absolute, may apply only in certain circumstances and/or jurisdictions, and, in certain cases, we may decline your request as permitted by law. You may submit a request by contacting us using the contact details below or, where applicable, by visiting https://papiranch.com/pages/data-sharing-opt-out. 

Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. To opt-out of text messages, you may text “STOP” in reply to any Papi Ranch marketing text message.

We may need to verify your identity before processing a request, and will respond as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

International Transfers

Please note that we may transfer, store and process your personal information outside the country or state where you live, including in the United States and other locations where we or our service providers operate. These locations may have data protection laws that differ from those in your jurisdiction. When we transfer personal information, we will do so in accordance with applicable law and take reasonable steps designed to protect it as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@papiranch.com or contact us at 19950 West Country Club Drive, 10th Floor, Aventura, FL 33180.