FREQUENTLY ASKED QUESTIONS

Your steaks should arrive cool to the touch. Because Papi Ranch ships fresh, never frozen beef, your order will never arrive partially thawed. It's perfectly normal if the gel packs have thawed during transit—as long as they're still cold and the steaks remain cool to the touch, your order has arrived in excellent condition.

Exceptionally fresh. Every order is cut to order on the same morning it ships. Your steaks, roasts, and burgers are freshly prepared just hours before leaving our facility, which is why we're able to accept online orders until 12:00 a.m. ET for next-day processing.

Yes. Every Papi Ranch order is packed to keep your steaks cold and fresh for at least 48 hours in transit. While carrier delays are rare, they can happen. If your order arrives one day late but is still cold to the touch, it's safe to enjoy and is not eligible for a refund. If your order arrives warm or you have any concerns, please reach out to support@papiranch.com with your order number.

Yes. Because our beef is shipped fresh and vacuum sealed, it's normal for a slight odor to be present when you first open the package. This is caused by the lack of oxygen inside the sealed packaging and is completely harmless. Simply let the meat rest outside the packaging for about 30 minutes, and the odor will naturally dissipate.

Refrigerate your steaks as soon as they arrive. For the best experience, plan to enjoy them within 7 days of delivery. Not cooking right away? Freeze them for later — Papi Ranch steaks freeze beautifully.

Most of our packaging can be recycled or reused:

• Paper liner — 100% paper. Flatten and recycle curbside. No separation required.
• Styrofoam cooler — Some orders ship with a Styrofoam cooler instead of a paper liner. Check for a local drop-off recycling center that accepts block foam. If none is available, remove any tape or labels and dispose of the cooler with your household trash. Don’t place it in curbside recycling.
• Gel packs — Freeze and reuse, or throw away with household trash.
• Corrugated box — Break down and recycle curbside.

Nature doesn't produce identical steaks, and neither do we. Every Papi Ranch steak is hand-cut and sold by weight, so the shape and thickness of each cut will naturally vary. A wider primal yields slightly thinner steaks, while a narrower primal produces slightly thicker ones. No matter the shape, every steak is cut by our expert butchers to deliver the exact weight and exceptional quality you expect.

Prime is the highest grade of beef, awarded for its abundant marbling (intramuscular fat). Representing less than 3% of all beef produced, Prime is prized for its exceptional tenderness, juiciness, and rich flavor. Simply put: fat is flavor.

Three ways to elevate a great steak. Each with its own signature.

Prime
The highest USDA grade of beef, selected for exceptional marbling, tenderness, and rich beef flavor.

Wagyu
A legendary cattle breed renowned for extraordinary marbling. Choose from rich, buttery 

American Wagyu or authentic Japanese Wagyu from the famed Sendai region.

Dry-Aged
Not a grade, but a craft. Prime beef aged for 30 days to concentrate flavor, deepen complexity, and create a true steakhouse experience.

Papi has spent years sourcing the world's best beef for his restaurants. Now he brings that same standard to your home.

Our Prime and American Wagyu are sourced from trusted U.S. producers known for exceptional marbling, consistency, and flavor. Our Japanese Wagyu comes from the legendary Sendai region of Japan, renowned for producing some of the world's finest beef.

Every cut is selected to meet the same restaurant-caliber standard Papi built his name on.

Because great steak was never meant to be frozen.

Freezing can damage the muscle fibers that give a steak its natural tenderness, texture, and juiciness. By shipping fresh, never frozen, we preserve the integrity of every cut—so it arrives exactly as our butchers intended.

It's a harder way to ship steak. We think it's the only way.

Papi Ranch Members enjoy:

• First access to limited releases, experiences and more.
• VIP priority reservations at Papi Steak*
• Early access to merch + product drop
• Custom membership Card & Signature Steak Pin

 * Priority reservation requests are subject to availability and are not guaranteed.

No. You can shop Papi Ranch without a membership, but becoming a member is how you unlock Papi’s most coveted cuts, exclusive releases, and other members-only perks.

Once your membership purchase is complete, simply sign in to explore everything the Ranch has to offer.

Papi Ranch Membership is $500 per year and renews automatically unless canceled.

Membership gives you access to Papi’s most coveted cuts and limited releases, priority reservations at Papi Steak, early access to drops and more.

For priority reservations, contact the Papi Steak location directly. You’ll need to provide your name and Papi Ranch Membership number to verify your membership, along with your preferred date, party size, and any special requests.

Miami
reservations@papisteak.com
Phone: 305.800.7274

Las Vegas
reservations@papisteaklv.com
Phone: 702.998.3800

Priority reservations are subject to availability and cannot be guaranteed.

Yes. Membership unlocks the Ranch. Subscription keeps it coming. 

Subscribe to your favorite cuts and get them on your schedule, with 5% off every recurring delivery.

Please let the recipient know to expect a perishable delivery. While our packaging is designed to keep your order cold in transit, we can't be responsible for packages left unattended or deliveries that can't be completed because no one is available to receive them.

Absolutely. It’s easy to gift anyone the keys to the Ranch.

Gift a one-year Papi Ranch Membership and they’ll unlock Papi’s most coveted cuts, members-only releases, priority reservation access at Papi Steak and more.

Because our products are fresh and perishable, all sales are final and we cannot accept returns once an order has shipped. If there's an issue with your order, please email support@papiranch.com with your order number within 24 hours of delivery. We'll gladly review the situation and, where appropriate, provide a replacement or store credit.

Please email support@papiranch.com with your order number as soon as possible. We stand behind every order and will always do our best to make things right.

Unfortunately, not always. UPS does not honor claims for delays caused by weather or weather-related backlogs, so claims are rarely approved. However, if your order arrives in poor condition, we'll absolutely make it right. Please email support@papiranch.com with your order number and we'll work with you on a replacement.

Papi Ranch and Papi Steak are sister brands founded by Papi (David Einhorn).

Papi Steak built the reputation. Papi Ranch brings that same restaurant-quality beef home—hand-cut, fresh, never frozen, and delivered nationwide.

Every cut is sourced to the same standard served at Papi Steak.

Different experiences, same Papi.

Yes. Every cut at Papi Ranch meets the same restaurant-caliber standards Papi has built his name on—the same sourcing, the same quality, and the same uncompromising approach.

The 55 oz Australian Wagyu Tomahawk Beefcase is the very same centerpiece that made Papi Steak famous. Every other cut is selected to the same standard, so you can bring the Papi Steak experience home.

Howdy. Papi here. I'm David Einhorn, but everyone calls me Papi.

I've spent years searching for the world's best beef and serving it at Papi Steak in Miami and Las Vegas. Papi Ranch is my way of bringing that same restaurant-quality experience to your table—fresh, never frozen, and without compromise.

Welcome to the ranch. Glad you're here.